Operations Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Drive the integration of local payment methods to facilitate BRL deposits and withdrawals.

• Take ownership of BRL on/off-ramp channels end-to-end, ensuring their availability, performance, and reliability.

• Manage relationships, negotiations, and daily communications with Brazilian banks, payment vendors, PSPs, card processors, and other fiat partners.

• Lead the technical integrations with local banks and payment gateways in collaboration with engineering and product teams.

• Oversee end-to-end fiat on/off-ramp operations, troubleshoot issues, and ensure seamless transactions.

• Monitor Brazilian user preferences and regulatory changes to adapt the platform accordingly.

• Work closely with Customer Support to address deposit, withdrawal, and transaction-status inquiries.

• Ensure the liquidity and operational stability of BRL payment flows.

• Utilize data and metrics to enhance integrations and minimize user friction.

• Offer product insights derived from user behavior, transaction data, and customer feedback.

• Support fiat operations for additional currencies, including ARS.

• Supervise daily processing, settlements, and reconciliation between internal systems and external partners.

• Coordinate with card and payment infrastructure partners to serve Brazilian users.

• Maintain operational controls, including limits, reconciliation routines, cut-off times, and monitoring alerts.

• Investigate and resolve incidents, encompassing escalation and root cause analysis.

• Keep SOPs, runbooks, and operational documentation up to date.

• Collaborate with Product, Technology, Risk, and Compliance teams.

• Advocate for seamless and intuitive payment-related user experiences.

⛳️ Requirements

• A minimum of 3 years of experience in payment operations, banking, or fintech in Brazil.

• Proven experience within the payments or banking industry.

• Strong knowledge of the Brazilian financial ecosystem, local payment systems, and banking operations.

• Hands-on experience in coordinating technical integrations with banks and payment providers.

• Ability to facilitate communication between technical and business teams.

• Familiarity with Brazilian financial regulations, anti-money laundering practices, KYC compliance, and payment industry standards.

• Strong project management capabilities, with the ability to lead multiple initiatives and meet deadlines.

• Analytical skills and a proactive approach to problem-solving.

• Excellent verbal and written communication abilities.

• Capacity to work cross-functionally with both internal and external stakeholders, including banks and vendors.

• Fluency in both English and Portuguese, written and verbal; proficiency in additional languages is advantageous.

🏝️ Benefits

• Study Growth Fund to support professional development and ongoing learning.

• Regular internal team-building activities, workshops, and events.

• Opportunity to collaborate with a diverse, international team.

• Career growth and advancement opportunities.

• Internal job opportunities fostering long-term career development.