Operations Specialist

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Oversee Service Delivery and Operational Excellence.

• Implement HR, PRO, and GRO services for clients, including visa processing, employee registration, insurance issuance, certificate renewals, and residency management.

• Ensure exceptional accuracy and timeliness in all assigned tasks and services.

• Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with a minimum of 95% accuracy.

• Deliver services via government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.

• Communicate with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) both online and in person as necessary.

• Maintain and improve documentation, SOPs, and process checklists to guarantee consistency, efficiency, and scalability.

• Record working hours in relevant tracking systems and maintain an optimal utilization rate.

• Ensure that all deliverables and updates are systematically documented for reporting and compliance.

• Identify and resolve operational bottlenecks or delays and coordinate solutions within your scope of responsibility.

• Stay informed about evolving regulations and adjust workflows as needed.

• Share insights and updates with colleagues to promote a culture of continuous improvement.

• Engage in internal training sessions to enhance technical knowledge and professional development.

• Embody AstroLabs’ standards of integrity and professionalism in all interactions with internal teams and external partners.

⛳️ Requirements

• In-depth knowledge of HR, PRO, and GRO processes in Saudi Arabia.

• Proficient in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.

• Exceptional attention to detail, organizational skills, and time management abilities.

• Proficient in Microsoft Office (particularly Excel) and CRM tools.

• Strong written and verbal communication skills in both Arabic and English.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.