Operations Manager, Payment Providers

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Ensure the seamless functioning of associated IT systems and business processes.

• Monitor daily metrics and make necessary adjustments to administrative settings.

• Support the team and partners in managing special cases, taking the lead in investigating root causes.

• Establish and oversee the product support team, customer technical support, and job schedules.

• Supervise production support teams, user technical support, and production job schedules.

• Address tech-related issues regarding payment providers’ integrations, including consulting with technical teams.

• Drive enhancements in business processes related to payment providers.

• Track and maintain relevant product metrics within established targets and boundaries, covering costs, profits, risk levels, etc.

• Cultivate relationships with third-party vendors for support and project management.

• Ensure that related product documentation is comprehensive and kept current.

• Comprehend and monitor applicable regulatory and reporting obligations.

• Conduct periodic audits (in line with policies and procedures) to ensure compliance with regulatory and enterprise security standards.

• Assist in the creation of the IT organization’s disaster recovery and business continuity plans, policies, and procedures.

• Perform any additional duties as required or assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent in Information Technology or a related field.

• Over 2 years of experience in Operations management, Project management, or a related position in payment processing, internet acquiring, or other payment-related services.

• Experience managing a customer support team or key account management function.

• Understanding of the operations of PSPs (payment service providers) and payment systems.

• Familiarity with the accounting of payment transactions.

• Experience dealing with vendor contracts and licensing.

• Background in external customer-facing production support.

• Detail-oriented, possessing excellent verbal and written communication skills.

• Strong critical thinking capabilities with a problem-solving approach.

• Outstanding organizational skills with the ability to manage multiple tasks simultaneously.

• Proficient in people management.

• Proactive mindset.

• Strong analytical abilities.

• Proficient in Microsoft Excel.

🏝️ Benefits

• Competitive market rate salary along with performance-based incentives.

• 22 days of annual leave with an additional 6 company holidays, plus bank holidays.

• Comprehensive health insurance plans.

• Extensive benefits program.

• Flexible work schedule and options for remote work.

• Modern offices and co-working spaces across 6 countries.

• Provision of working equipment.

• Opportunities for professional development and training.

• Chance to influence the initiatives you’re involved in.

• A diverse and friendly team.

• Open-mindedness towards new ideas.