Operations Manager – Marketing

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee a team of 5–6 individuals managing promotions, webinars, email campaigns, and internal training.

• Take full ownership of promotional timelines, task lists, documentation, responsible parties, and deadlines from start to finish.

• Ensure creatives and builders are meeting their schedules.

• Review daily standups, follow up on commitments, enforce deadlines, and escalate recurring issues.

• Conduct weekly meetings, check-ins, one-on-ones, and status updates.

• Guarantee events are properly set up in AEvent and Zoom, with invitations, reminders, and assets provided on time.

• Assist with live launches, coordinate recordings and follow-ups, and ensure quality assurance of the attendee experience.

• Manage the setup, quality assurance, scheduling, and execution of training sessions.

• Investigate any failed events, automation issues, or processes, identify underlying causes, coordinate resolutions, and document results.

• Develop, maintain, and enforce standard operating procedures, quality assurance checklists, trackers, and internal documentation.

• Conduct post-promotional retrospectives and implement process enhancements.

• Monitor delivery status, event performance, and team output; proactively identify risks.

• Enhance leadership effectiveness through structured meeting facilitation, weekly business reports, and accountability tracking.

• Report directly to the CEO/CMO and collaborate across teams and projects.

⛳️ Requirements

• Experience managing at least 3 individuals directly in a remote team environment.

• Ability to hold team members accountable to standards they may resist and address underperformance directly.

• Strong experience in coordinating operations or project delivery.

• Proven track record of delivering projects on time through structured approaches.

• Experience in developing workflows and automations, not just utilizing tools.

• Capacity to configure automations in Make, n8n, or Zapier.

• Proficient in setting up and effectively using a CRM.

• Ability to configure AI tools for practical workflows.

• Familiarity with Google Sheets or Excel.

• Experience using ClickUp, Asana, Trello, or similar project/task management tools.

• Knowledge of Zoom and AEvent or comparable webinar/event platforms.

• Experience with HubSpot, Ongage, or similar CRM/email marketing platforms.

• Comfortable with learning new tools and conducting in-depth investigations.

• Open to giving and receiving direct, honest feedback.

• Willingness to raise risks early and challenge timelines.

• Strong ability to follow through and close loops.

• Detail-oriented, precise, and systems-focused.

• Able to remain calm under pressure during live events.

• Preferred experience in operations, delivery, or coordination roles within online businesses, SaaS, agencies, or remote teams.

• Relevant experience in agency traffic or production management, BPO/contact center leadership, or schedule ownership.

• Familiarity with launches, webinars, or campaigns.

• Comfortable working across different time zones.

• Must be available approximately 10AM–4PM EST, including regular webinars at 11AM EST and live promotional sessions until around 3PM EST.

• Must be able to work a fully remote, full-time contract position.

🏝️ Benefits

• Paid time off based on your country of residence.

• Fully remote work environment.

• Long-term employment prospects.

• Direct reporting and strategic visibility with the CEO/CMO.

• A remote-first, stable, and profitable team.

• Opportunities for professional growth through operational ownership, scalable systems, modern operational tools, and genuine leadership.