Client & Marketing Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients on a monthly basis to understand their content priorities and provide direction.

• Gather essential client information in accordance with set timelines.

• Compile client feedback into structured templates for the fulfillment team.

• Dispatch content directives to the fulfillment team by established monthly deadlines.

• Ensure consistent email follow-ups with clients.

• Receive and organize draft content for client evaluation.

• Forward content to clients for their approval or necessary edits.

• Follow up on pending approvals.

• Relay requested changes to the fulfillment team.

• Verify that approved content is ready for scheduling.

• Oversee workflow stages to avert production delays.

• Keep records of client communications, approvals, and outstanding tasks.

• Track recurring monthly deliverables and deadlines.

• Assist with managing client-fulfillment email correspondence.

• Maintain internal tracking systems and workflow documentation.

• Escalate issues that require the owner's attention.

• Download necessary reports from Vendasta.

• Organize reporting data for review and AI-assisted analysis.

• Aid in the preparation and delivery of regular client reports.

⛳️ Requirements

• Prior experience in business support, client coordination, customer service, or account support is required.

• Proven experience in professional email communication is essential.

• Experience in coordinating recurring client deliverables is preferred.

• Experience within a digital marketing agency or in marketing operations is advantageous.

• Strong organizational and project coordination abilities are necessary.

• Familiarity with CRM, fulfillment, or project management systems is preferred.

• Capability to learn Vendasta and its AI-supported tools.

• Proficient in Google Workspace.

• Highly organized and driven by deadlines.

• Excellent written communication skills in English.

• Strong follow-up abilities.

• Comfortable managing recurring workflows for multiple clients.

• Proactive in identifying missing information and adhering to deadlines.

• Able to work independently with established templates and processes.

• Eager to learn new marketing and AI-enabled platforms.

• Knowledge of Google Workspace is required.

• Familiarity with Vendasta is necessary; training will be provided.

• Experience with email and calendar platforms.

• Proficient in spreadsheets and tracking tools.

• Familiarity with AI-assisted business tools.

• Availability from Monday to Friday.

• Flexible hours within 9:00 AM–5:00 PM EST.

• Independent contractor operating under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open roles available.

• Complimentary training and upskilling opportunities.

• Continuous support and guidance.

• A vibrant community that is always ready to assist you.

• Potential for increased hours based on performance and business growth.