Operations Manager – Enterprise Management Solutions

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the daily operations, service delivery, internal coordination, client follow-ups, task management, and operational responsibilities of Enterprise Management Solutions LLC.

• Facilitate collaboration among designated agents and support teams, including sales representatives, receivables staff, administrative assistance, and vendors.

• Keep daily operational task lists and monitoring tools updated.

• Supervise open tasks, pending service requests, and overdue assignments.

• Track client service inquiries, internal tasks, and leadership directives.

• Follow up with designated agents and departments to ensure timely completion of work.

• Assist in coordinating the delivery of services and guarantee that client-facing outputs are completed punctually.

• Monitor leads, referrals, inquiries, and service requests received through company channels.

⛳️ Requirements

• Availability for remote work based in the Philippines.

• A minimum of 5 years of relevant professional experience in operations management, business administration, service delivery, project coordination, executive support, finance coordination, sales operations, customer operations, or similar roles.

• Excellent English communication skills, both written and verbal.

• Capacity to support a U.S.-based company and work with overlapping hours in U.S. Eastern Time.

• Proficient in follow-up and task tracking.

• Strong skills in spreadsheet management, document handling, calendar organization, and email correspondence.

• Ability to collaborate effectively across various departments and personalities.

• Competence in organizing complex information clearly.

• Dependable internet connection and a suitable remote work environment.

• Commitment to maintaining confidentiality.

• Exceptional attention to detail.

• Capability to work autonomously while escalating issues as necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work environment.

• Opportunities for professional development and career advancement.

• Supportive and dynamic team culture.