Operations Manager – E-Mobility

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the operations and maintenance of the EV charging network throughout Germany, ensuring consistent availability and reliability.

• Track performance metrics, uptime, utilization, and key performance indicators (KPIs).

• Offer technical assistance, conduct remote diagnostics, and manage anomalies in accordance with service level agreements (SLAs).

• Coordinate and oversee both preventive and corrective maintenance, including contractor interventions.

• Manage spare parts inventory and ensure effective incident resolution and escalation processes.

• Analyze performance data to identify problems and enhance utilization and customer satisfaction.

• Drive optimization initiatives and support expansion opportunities at current locations.

• Serve as the primary operational contact for site hosts, service providers, and maintenance partners.

• Manage external service providers to guarantee service quality and adherence to SLAs.

• Collaborate with internal teams (engineering, product, operations) to ensure accurate reporting.

• Act as the Responsible Electrical Specialist (Verantwortliche Elektrofachkraft - VEFK) in compliance with DIN VDE 1000-10.

• Ensure adherence to VDE, DGUV, and relevant regulations.

• Define and supervise electrical safety procedures and oversee contractor activities.

• Maintain safety documentation and assist in incident investigations.

• Contribute to the ongoing enhancement of processes, systems, and documentation.

• Provide on-call support for second-level technical issues and critical escalations.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering.

• Certification as Responsible Electrical Specialist (Verantwortliche Elektrofachkraft - VEFK) is essential.

• Relevant experience in operations, field service, or maintenance within the e-mobility, energy, or related sectors.

• Strong understanding of medium voltage/low voltage (MV/LV) electrical systems and health, safety, and environmental (HSE) topics related to maintenance activities.

• Capability to read and interpret electrical diagrams and site electrical plans in MV/LV infrastructure settings.

• Experience in managing contractors and service providers.

• Willingness to travel frequently within Germany.

• Availability for on-call support.

• Excellent communication and organizational abilities.

• Proficiency in both German and English; Italian language skills are a plus.

• Demonstrated ability to handle multiple operational priorities in a fast-paced environment.

• Familiarity with IT systems, telecommunications infrastructure, remote monitoring platforms, or e-mobility technologies.

• Strong skills in presentations, reporting, and proficiency with Microsoft Office tools.

🏝️ Benefits

• Join a dynamic team of skilled EV professionals - a highly qualified group ready to impart a diverse range of skills to help you become an expert in e-mobility.

• Engage in diverse, unique, and challenging projects.

• Collaborate with various international stakeholders, enjoying a high degree of interdisciplinary interaction.

• Gain access to learning opportunities aimed at enhancing practical skills and business knowledge.

• Contribute to a more sustainable future and make a tangible impact on daily mobility through a unique opportunity.

• Receive a competitive market salary and a company car, available for personal use as well.