Operations Manager – Contracts

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• This position will work closely with the sales and service teams for various accounts to guarantee a professional installation experience for customers, from order placement to commissioning and handover to the service function.

• Attend pre-project meetings with sales and the customer to identify and clarify customer expectations regarding the installation.

• Generate Project Documentation and ensure customer approval for project initiation, clearly outlining the agreed work packages for all parties involved and indicating that any changes may result in additional charges.

• Maintain project details using the Projects-on-hand reporting tool.

• Ensure written customer approval for any necessary changes.

• Provide technical support and guidance to customers, installations, and sales, including resolving site technical issues.

• Maintain tight control over turnover, costs, and margins versus planned turnover, costs, and margins to maximize profits for each project.

• Actively sell additional equipment and charge for extra work on the contract, thereby increasing the project's sales value and margin.

• Ensure that all excess Installer stock is cleared from Installer warehouses and returned to Tunstall efficiently and promptly.

• Conduct audits to ensure installations are completed in accordance with the agreed installation bills of equipment provided by Tunstall to the installer.

• Effectively plan personal workload and meeting/site/customer visit schedules to enhance performance, e.g., volume of meetings, focus, etc.

• Keep an up-to-date record of each site's history, including visit reports, meeting agendas, resulting action points, and due dates.

• Document and formalize complaints and concerns from customers and contractors, taking swift and effective action to resolve them and identifying the root causes of any issues.

⛳️ Requirements

• Proven track record in successful project management.

• Technically skilled at resolving site issues.

• Experienced in addressing problems and customer concerns.

• Management experience in a technology-driven, high-volume installation project management setting.

• Successful history in implementing and managing business changes.

• Proven analytical skills.

• Demonstrated experience in successfully negotiating contracts with installers and suppliers.

• Experience managing multiple small to large contracts simultaneously.

• Familiarity with remote site operations.

• Exceptional customer-facing skills.

• Excellent communication skills.

• Experienced in continuous improvement practices.

• National Certificate level education or equivalent.

🏝️ Benefits

• Competitive salary.

• Hybrid working model.

• 25 days of holiday plus public holidays (pro rata).

• Holiday purchase scheme.

• Contributory pension plan.

• Car salary sacrifice scheme via Tusker.

• Paid volunteer day to support a cause you are passionate about.

• Enhanced maternity, paternity, adoption, and shared parental pay entitlements.

• Healthcare cash plan.

• Access to a dedicated 24/7 employee benefits platform, ‘Verlingue’, which includes free eye tests, retail discounts, and an EAP WeCare service, featuring a 24/7 online GP and mental health counselling service.

• Opportunities for learning and growth through access to LinkedIn Learning and a Talent Library with over 800 courses covering a range of topics from business skills to project management essentials.

• A friendly and welcoming team environment.

• Opportunities for development and a chance to build a rewarding career.