Head of Performance and Operations

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee the agency's performance operations, managing the team, clients, KPIs, and deliverables.

• Develop and manage professionals across traffic (paid media), design, copywriting, social media, and account/client services.

• Implement and supervise management practices, including meetings, one-on-ones, feedback sessions, and action plans.

• Track performance metrics such as CAC, LTV, ROAS, ROI, CPL, CPA, conversion rates, and profitability.

• Evaluate paid media strategies and offer technical advice to the team on performance-related decisions.

• Streamline processes, eliminate bottlenecks, and enhance operational efficiency.

• Engage in strategic client meetings, particularly during critical scenarios or discrepancies.

• Decrease the founder's reliance on daily operational decisions.

⛳️ Requirements

• At least 5 years of experience in digital marketing, performance, or growth.

• Background in a marketing agency or a setting that involves managing multiple accounts at once.

• Proven experience in leading marketing, performance, or operations teams.

• Technical expertise in Meta Ads, Google Ads, Google Analytics, GTM, Looker Studio, pixels, tracking, and conversions.

• Proficient in KPI-driven management, targets, processes, SLAs, and dashboards.

• Capability to provide feedback, hold teams accountable for outcomes, nurture talent, and make independent decisions.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible work environment with remote work options.

• Comprehensive health and wellness benefits.