Director, Central Operations

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Lead a team of patient operations managers.

• Collaborate across FuzeRx with leaders to convert our technology infrastructure into quantifiable operational results.

• Supervise the performance and development of the Patient Operations Care team.

• Define requirements for reporting and capabilities while spearheading initiatives to ensure a smooth patient experience across our automated dispensing and API-integrated platforms.

• Drive operational excellence throughout central fill pharmacy networks and courier delivery operations.

• Set requirements for capabilities and reporting, working collaboratively to provide data-driven insights.

• Analyze data to predict staffing requirements based on program performance, optimizing resource distribution across various roles.

• Manage a large team of managers, supervisors, and team members, fostering an environment of positive employee engagement and experience.

⛳️ Requirements

• Over 10 years of progressive leadership experience in pharmacy services, digital health, or health tech sectors.

• Proven success in managing complex, multi-product patient operations teams within highly regulated and compliance-focused environments.

• Demonstrated ability to implement new programs and procedures that drive business transformation and organic revenue growth.

• Experience overseeing omni-channel support (email, text, etc.).

• In-depth knowledge of CRM and EMR systems; familiarity with TPOS is a plus.

• Strong organizational and planning skills.

• Capability to navigate uncertainty in a rapidly changing market.

• Exceptional communication skills to present complex operational data to diverse audiences, including executive stakeholders.

• Preferred: experience in building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.

🏝️ Benefits

• Dental, vision, and various group medical plans to select from.

• A 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA) and health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term (STD) and long-term disability (LTD) insurance.

• Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).

• Flexible vacation time.

• Accrued paid sick time.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees.

• Additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• A Lifestyle Spending Account allowance each month.