Operations Manager, Community

This is a fully remote position, open to applicants in United States.

📋 Description

• You are developing and managing community as an operational framework.

• Oversee supply chain operations for a carefully curated network of experts.

• You operate the system, maintain data integrity, and identify any issues.

• You ensure supply data is up-to-date.

• You report the weekly funnel metrics: applications → portfolio confirmations → testing → approvals → contracts → staffing.

• You manage the onboarding processes.

• You execute reactivation initiatives.

• You facilitate bridging activities.

• You are not starting from scratch, nor are you taking over a completed project.

• You will be joining at a crucial stage of development.

⛳️ Requirements

• Ability to take action rather than just go with the flow.

• Awareness of your own ego.

• Comfort with uncertainty.

• An understanding of taste and quality.

• Experience as operations or production coordinators in design-centric agencies, studios, or production companies.

• Background as talent coordinators in agencies, casting operations, or fellowship and residency programs.

• Experience in marketplace or community operations where quality was prioritized over quantity.

• Experience as program coordinators managing cohorts, boot camps, or apprenticeships from start to finish.

• Operations generalists or executive assistants in fast-paced companies who developed the tracking systems widely adopted.

• Freelance producers who have effectively managed complex projects on schedule without formal authority.

• You view community management as a form of content programming, including events, newsletters, and merchandise.

• You see no distinction between “building a community” and “establishing a guild.”

• Your experience lies in volume recruiting, focusing on fill rate rather than cultural fit.

• You require someone to remind you about the Monday metrics.

• You produce high-quality work, albeit at a slower pace; polished work alone is not the standard.

🏝️ Benefits

• Consistent, well-defined contract work with established ownership and expectations.

• Access to a vendor-grade toolkit (Airtable, Notion, email tools) along with the budget to utilize it effectively.

• A network of over 1,000 active designers who will recognize you personally.

• Opportunities for growth if the position expands.