Operations Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead and manage client operations and service delivery across various accounts

• Mentor and guide team leaders/managers, ensuring robust performance and accountability

• Develop, refine, and implement scalable systems, processes, and workflows

• Early identification of operational gaps and execution of proactive solutions

• Promote continuous process enhancement and efficiency throughout teams

• Uphold high standards of client satisfaction and internal alignment

• Serve as a crucial point of contact for both clients and internal stakeholders

• Take charge of day-to-day operations oversight when necessary, particularly during scaling phases

• Provide structure and clarity in a dynamic, startup-like environment

⛳️ Requirements

• Demonstrated experience in a senior operations or service delivery leadership position

• Experience in managing other managers or team leaders

• Strong mindset focused on systems and processes

• Proven track record in establishing structure, accountability, and operational clarity

• Proactive in spotting inefficiencies and enhancing workflows

• Ability to thrive in high-pressure or rapidly changing environments

• Exceptional communication skills, both client-facing and internal

• Experience in BPO, SaaS operations, implementation operations, or customer operations

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development