Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate bi-monthly payroll processing and ensure precise tracking of PTO and sick leave.

• Conduct weekly team meetings while organizing team engagement activities and staff appreciation programs.

• Oversee bi-annual performance evaluations and track team Objectives and Key Results (OKRs).

• Coordinate onboarding processes for new team members, including internal training and IT setup.

• Manage training budgets and evaluate ongoing team training requirements along with professional development objectives.

• Analyze metrics on team time tracking, utilization, and productivity.

• Prepare reports on client time and conduct budget analyses.

• Manage alterations in client budgets and transitions in team assignments.

• Plan for future hiring requirements and assist in capacity planning for new client onboarding.

• Supervise team scheduling, availability, and monitoring of time-off requests.

• Administer onboarding needs for new clients, coordinating personnel and IT requirements from contract signing through the initial monthly check-in.

• Monitor client engagement metrics and facilitate annual client satisfaction surveys.

• Conduct regular Quality Assurance (QA) reviews and uphold SOP standards throughout the organization.

• Prepare and analyze monthly invoices while managing the collections process.

• Oversee provisioning for new users and manage internal IT ticketing systems.

• Optimize cloud platform usage and mitigate internal system “bloat”.

• Maintain responsibility for client and team databases within Airtable.

• Support marketing operations by ensuring adherence to brand standards and managing the referral program.

• Take ownership of internal SOP documentation while leading communication, training, and change management for process adjustments.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related discipline.

• A minimum of 4–6 years of experience in operations management, ideally in professional services, accounting, or consulting settings.

• Proven experience in managing HR administration, payroll functions, and workforce planning.

• Exceptional organizational and project management capabilities with a keen eye for detail.

• Proficiency in using cloud-based tools (Airtable, time tracking systems, accounting, or IT platforms).

• Excellent written and verbal communication skills.

• **Preferred Qualifications**

• Experience in an accounting, finance, or CFO services environment.

• Understanding of utilization-based staffing models and client budgeting practices.

• Background in managing SOPs, QA processes, and operational documentation.

• Experience supporting remote or distributed teams.

• Familiarity with basic IT administration, systems optimization, or workflow automation.

🏝️ Benefits

• Permanent flexibility for remote work

• Paid Time Off

• Health Maintenance Organization (HMO) coverage

• Annual performance bonuses

• Access to dedicated coaches for additional support and skill enhancement

• Opportunities for professional advancement