Operations Manager

📋 Description

• Reporting directly to the Senior Operations Manager, you will oversee the daily operations for a team of Metering Engineers.

• Lead a team of Smart Metering Engineers to ensure the successful delivery of contracts, enhancing productivity and performance through a balanced scorecard approach.

• Deliver results within agreed timelines, budgets, and work commitments to optimize productivity and quality of installations, while analyzing and measuring departmental performance to meet business objectives.

• Serve as a role model for the team, ensuring that the metering engineers represent Energise Energy Solutions positively when engaging with customers.

• Responsible for fostering a positive work environment by embodying and promoting the EES vision, values, and behaviors, while upholding the green credentials of Energise Energy Solutions.

• Conduct regular performance evaluations, manage absenteeism, carry out investigations, and lead disciplinary hearings when necessary to minimize downtime and enhance wellbeing and performance.

• Maintain a close collaboration with your manager to assess and enhance the company's goals and objectives.

• Ensure compliance with all Health & Safety regulations and company targets, promoting a high level of safety throughout the organization.

• Collaborate closely with the compliance team to instigate positive changes to our safety culture, protecting customers, employees, contracts, and the business.

• Provide ongoing coaching, support, training, and development for the team as needed to address identified training requirements.

• Analyze and interpret data to make value and cost-driven decisions aimed at improving customer, stakeholder, employee, and commercial performance.

• Prepare and deliver weekly/monthly business reviews for the team, clients, internal stakeholders, senior leadership team, and subcontractors to ensure contractual commitments are met.

• Client Management - Serve as the primary point of contact for all contract-specific installation, operational, and contractual matters.

• Offer regular feedback through monthly business reviews to enhance performance and maximize efficiency.

• Ensure that contracts are executed profitably and meet required standards, while consistently seeking and implementing improvements and cost-saving measures.

• Develop and sustain excellent client/customer relationships, addressing field-related customer complaints promptly and effectively, including conducting root cause analyses to reduce recurrence, enhance customer experience, and bolster the business's reputation.

• Support recruitment initiatives aligned with the EES strategy and assist in assessing and onboarding new hires to ensure they become effective team members.

• Conduct reviews on labor availability/utilization and resource management.

⛳️ Requirements

• Prior experience in a management position, preferably in the utilities or metering sector.

• Personable and strong communicator, capable of building relationships with various stakeholders.

• Proficient IT skills.

• Experience in leading and motivating teams while supporting their development and growth.

• Ability to establish and meet performance targets, with a background in target-driven roles.

• Proven track record of delivering exceptional customer service.

• Ability to perform well under pressure.

• Strong attention to detail (analytical, methodical, and persistent).

• Comfortable working in a dynamic and frequently changing environment.

• Willingness to travel when necessary.

• Availability to provide out-of-hours support on a one-in-eight basis.

🏝️ Benefits

• Performance-based bonus of up to £6000 per year (paid monthly).

• £650 monthly contribution towards an Octopus salary sacrifice electric car, or a car allowance of £5000 per year (if providing your own car), or the option of a company electric van.

• Company pension.

• 33 days of holiday allowance (including bank holidays).