Operations Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the comprehensive coordination, operational management, and business development for the Avantor Services team.

• Manage a portfolio of key customer accounts and operational locations.

• Establish trusted partnerships with customer stakeholders.

• Enhance operational performance via KPI and SLA management.

• Lead, mentor, and develop a team that is geographically distributed.

• Assist in tenders, contract renewals, and initiatives for business growth.

• Identify areas to enhance customer experience and operational efficiency.

• Aid in the creation of new service offerings and solutions.

• Promote continuous improvement and innovation within customer operations.

⛳️ Requirements

• Proven experience in leading teams in an operational, customer-facing, or service delivery setting.

• Strong skills in stakeholder and customer relationship management.

• Experience in managing KPIs and operational performance metrics.

• Solid analytical and problem-solving skills.

• Commercial awareness coupled with a mindset geared towards continuous improvement.

• Capability to establish credibility and influence stakeholders at all levels.

• Exceptional communication and leadership skills.

• Possession of a full, clean driving license and a willingness to travel across Ireland.

• Experience in Life Sciences, Pharmaceutical, Laboratory Services, Supply Chain, Inventory Management, Facilities Management, Retail, Hospitality, Logistics, or other customer-oriented operational environments is a plus.

🏝️ Benefits

• Company Car

• Health Insurance

• Pension

• Annual Company Bonus Programme