Operations Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of and enhance the systems, tools, and processes that facilitate Appsilon's secure, efficient scaling with minimal operational friction.

• Lead and nurture the Operations team, which includes IT Administration and Security.

• Consistently enhance operational scalability within Finance, Sales, Delivery, Technology, and People functions.

• Manage and advance the company’s operational tooling ecosystem and automation landscape.

• Fortify operational resilience, business continuity, and security practices.

• Oversee the operational elements of compliance initiatives, such as ISO 27001 readiness and customer security requirements.

• Collaborate with external vendors, legal advisors, auditors, and the DPO on operational and compliance-related issues.

• Facilitate organizational alignment by refining workflows, communication structures, and operational clarity across teams.

• Develop and maintain operational documentation, policies, and internal enablement resources.

• Provide guidance to leadership on operational risks, scalability, tooling, security, and process optimization.

• Foster an environment where teams can collaborate effectively and concentrate on high-impact projects.

⛳️ Requirements

• Over 5 years of experience in Operations, Business Operations, Internal Operations, or a similar cross-functional operational leadership position.

• Experience in a growing organization (preferably within consulting, professional services, SaaS, or technology-driven sectors).

• Practical experience in managing operational processes across various business functions (Finance, People, IT, Delivery, Sales, or Security).

• Proven experience in owning and administering a multi-tool SaaS ecosystem.

• Expertise in implementing operational enhancements, automation, or process standardization initiatives at an organizational level.

• Familiarity with operational security, compliance, GDPR, ISO 27001, or customer audit procedures.

• Experience in managing external vendors, contract negotiations, and operational partnerships.

• Experience leading a small operational, IT, or cross-functional support team.

• Proven track record of working directly with senior leadership and influencing organizational decisions.

🏝️ Benefits

• Fully remote work.

• Flexibility to collaborate across different time zones.

• Allocated time and budget for professional development.

• Provision of modern equipment - MacBook or ThinkPad with Linux.

• A remote-first, trust-based culture founded on ownership, accountability, clarity, and partnership.