Operations – Growth Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct comprehensive end-to-end testing of the Gig app and report any bugs, issues, and suggestions for UX enhancements.

• Serve as the primary contact for our development team on a daily basis.

• Assist in prioritizing fixes and enhancements based on user feedback.

• Document workflows and operational processes as we develop and refine them.

• Identify, contact, and recruit qualified consultants for the platform.

• Oversee the onboarding, verification, and setup processes for consultants.

• Develop and maintain onboarding guides, FAQs, and training materials.

• Validate video call logs and ensure the completion of consultations.

• Prepare and manage payment runs for consultants.

• Resolve payment or reconciliation issues as they arise.

• Implement marketing campaigns across email, social media, and other digital platforms.

• Foster community building and engagement initiatives for consultants.

• Act as the initial point of contact for customer inquiries, issues, and complaints.

⛳️ Requirements

• A minimum of 2 years’ experience in a digital role (such as startup, SaaS, operations, support, marketing, or similar fields).

• Strong digital proficiency—comfortable navigating apps, dashboards, workflows, and online tools.

• Required experience in developing AI agents.

• Exceptional written English and effective communication skills.

• Highly organized, detail-oriented, and dependable.

• Ability to work remotely and independently.

• Must be based in the Philippines with a reliable internet connection.

• Preferred: Experience with startups or early-stage companies.

• Familiarity with marketplaces, SaaS platforms, or fintech/payments.

• Background in customer support, onboarding, or operations.

• Some experience in marketing or campaign execution is a plus.

• Possess a “builder” mindset—willing to create processes from the ground up.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.