Operations Engineer – Value Added Services Engineer

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Collaborate with the client’s network operations department, responsible for deployment, maintenance, management, and daily operations.

• Diagnose and troubleshoot any abnormalities in AppLogic Network equipment or systems.

• Suggest system configuration changes and assist in their execution.

• Perform software maintenance and updates for all AppLogic Network devices and solutions.

• Proactively monitor system health, KPIs, logs, and alerts, addressing any issues in real-time.

• Adhere to the client’s change management procedures and maintenance window operations.

• Utilize analytical tools (such as traffic analyzers, simulators, traffic detectors, MRTG, PRTG, SNMP polling, system logs, etc.) for traffic monitoring and issue resolution.

• Lead cross-departmental analyses and technical discussions to prevent issue recurrence.

• Submit and escalate requests to the Level 2 (L2) support team as needed.

• Manage and track cases, ensuring that problems are resolved effectively and customer satisfaction is enhanced.

• Provide consultative support and guidance to junior colleagues.

• Actively participate in quality reviews and continuous team improvement initiatives.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or other related STEM fields.

• Over five years of relevant work experience.

• Native-level Chinese proficiency, with professional reading and writing skills in English.

• Proficient in Unix/Linux system operations.

• Familiar with virtualization technologies (such as VMware, KVM), OpenStack deployment, and automation tools (such as Ansible).

• Knowledgeable in cloud architectures (AWS, Google Cloud), container and orchestration concepts (Kubernetes, Swarm), and related tools (Docker, Jenkins).

• Familiar with virtualization concepts such as NUMA, SR-IOV, PCI passthrough, and Virtio.

• Deep understanding of NFV (Network Functions Virtualization) and MANO/ONAP architectures.

• Proficient in programming or scripting languages (Python, Perl, etc.).

• Familiar with web technologies (JavaScript, HTML5, HTTP, Angular).

• Experience in modern web application development (Ajax, REST API preferred).

• Knowledgeable in data modeling and database management (Vertica, SQL/PostgreSQL).

• Experience operating SQL databases and monitoring network traffic in telecom, ISP, or cable environments.

• Strong communication skills with cross-department collaboration experience.

🏝️ Benefits

• Flexible working hours.

• Hybrid first, global work environment.

• Career development and advancement opportunities.

• Fast-paced office environment.

• Employee recognition programs.

• Competitive salaries.

• Comprehensive benefits package, including health insurance.