Operations Director – ATM Managed Services

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and sustain a comprehensive understanding of customers, business operations, and technology throughout the ATM value chain.

• Lead or assist in process enhancement initiatives, including Value Stream Mapping (VSM) and A3 methodologies.

• Collaborate with Market and Country leadership to synchronize objectives and identify critical projects that need support.

• Work alongside Global Operations, Solution Delivery, and Product teams to equip APAC and IMEA regions with the expertise and resources necessary for successful implementation.

• Contribute insights to standardized global operational metrics and assess countries against established benchmarks.

• Propel continuous improvement initiatives that enhance Brink’s AMS quality and efficiency while achieving targeted annual cost reductions.

• Partner with Global Operations leaders to adopt effective operating models and execute improvement initiatives, such as chronic failure analysis, technician quality metrics, parts optimization, first-time fix rates, Mean Time Between Failures (MTBF), and response-time enhancements.

• Spearhead an automation strategy aimed at lowering costs per ATM and facilitating business scalability.

• Create technology requirements roadmaps for APAC and IMEA and advocate for business cases related to transformational projects.

• Serve as a key contributor in major customer onboarding initiatives to expedite revenue generation and ensure an exceptional customer experience.

• Identify roles suited for global shared services and elevate regional talent to assist multiple countries.

• Oversee vendor contracts for market-specific partners and lead the management of vendor performance.

• Direct AMS risk management efforts concerning physical attacks, fraudulent activities, jackpotting, skimming, processor spooking, and other threats.

• Coordinate with countries and global partners to address ongoing threats.

• Provide monthly updates on departmental progress, key performance indicators (KPIs), and improvement strategies.

• Offer support for strategic projects as required.

⛳️ Requirements

• A Bachelor’s Degree is required; a Master’s Degree is preferred.

• A minimum of 5 years of experience in operational ATM or a related industry is mandatory.

• Willingness to travel within APAC and IMEA at least 30% of the time.

• Lean certification is required.

• Strong strategic business insight and familiarity with operational policies, practices, trends, technology, and market dynamics.

• Capability to foresee future consequences and trends while formulating strategies and plans.

• Proven ability to surpass objectives and drive results.

• Skills in process management and workflow optimization.

• Proficient in relationship-building, diplomacy, and tactfulness.

• Negotiation expertise with both internal and external stakeholders.

• Customer-centric mindset.

• Ability to inspire direct reports and project teams.

• Proactive, action-oriented approach.

• Skills in conflict management and dispute resolution.

• Decision-making capabilities grounded in analysis, experience, and sound judgment.

• High levels of integrity, trustworthiness, and the ability to uphold confidentiality.

🏝️ Benefits

• Opportunity to travel within APAC and IMEA at least 30% of the time.