Operations Director

This is a fully remote position, open to applicants in India.

📋 Description

• Assume full responsibility for the performance of all campaigns executed by the offshore team, ensuring pacing, complete delivery, and optimization against established KPIs.

• Convert the strategy defined by the client team into clear and actionable plans for the activation team.

• Personally oversee or directly assist with campaign setup, activation, and in-platform optimization when necessary, especially for complex, high-priority, or new-format campaigns.

• Proactively identify challenges in the setup and delivery process and communicate them to the client team.

• Anticipate performance issues and take the lead in troubleshooting and resolving them.

• Regularly report on campaign and team performance to leadership.

• Take ownership of and continually enhance the end-to-end process for campaign setup, activation, and delivery.

• Develop a robust quality assurance framework to detect errors before they impact delivery or client-facing reports, particularly given the risks of a fully remote working model.

• Create clear, written standard operating procedures and best practice documentation to ensure consistent delivery, regardless of who executes the tasks on the team.

• Implement structured handover, escalation, and sign-off processes suitable for a distributed team working across different time zones.

• Ensure all platform, billing, and compliance processes are accurately and consistently followed.

• Recruit, manage, mentor, and develop Activation Specialists and Analysts, establishing clear objectives and providing regular feedback.

• Foster a strong, accountable team culture that is conducive to remote work, with well-defined expectations regarding communication, availability, and ownership.

• Lead the recruitment, onboarding, and training processes for the offshore team as it expands.

• Conduct regular performance evaluations and support individual development plans.

• Collaborate closely with the client team to ensure alignment between strategy and delivery.

• Serve as a clear escalation point between the offshore team and leadership.

• Contribute operational and platform expertise to assist in new business proposals and product development.

⛳️ Requirements

• A minimum of 8 years' experience in programmatic or biddable media operations, preferably within a trading desk, agency, or in-house team.

• A proven history of managing and developing a team, including performance management and skills enhancement.

• Strong hands-on experience with various DSPs (e.g., DV360, Quantcast, Amazon) and a desire to maintain a hands-on role daily.

• Demonstrated success in building or significantly enhancing operational processes, workflows, and quality assurance standards.

• Experience functioning effectively within a remote or distributed team environment.

• Robust analytical skills with the capability to interpret performance data and translate findings into actionable steps.

• Excellent written communication abilities, essential for clear documentation and collaboration in a remote setting.

• Experience with, or a strong interest in, clients from the entertainment, live events, or cultural sectors is a plus.

• A natural leader who exemplifies best practices, comfortably balancing strategic oversight with hands-on execution.

• Highly organized, with meticulous attention to detail and a thorough approach to processes and quality.

• Resilient and proactive, able to operate independently with minimal day-to-day guidance.

• Composed under pressure, with strong problem-solving instincts when challenges arise within the platform.

• Outstanding verbal and written communication skills in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and the option to work remotely.

• Opportunities for professional development and career advancement.

• A supportive and collaborative team environment.

• Access to the latest tools and technologies in the industry.