Operations, Customer Service Representative

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Act as the main point of contact for clients concerning orders, shipments, inventory, and warehouse operations.

• Oversee incoming and outgoing shipments while providing timely updates on their status.

• Collaborate with warehouse staff to guarantee that orders are received, processed, picked, staged, and shipped accurately.

• Input and maintain customer orders and shipment details in warehouse and transportation systems.

• Organize and coordinate pickup and delivery schedules with customers and carriers.

• Monitor shipments and proactively communicate any delays, exceptions, or operational challenges.

• Address customer inquiries via phone, email, and internal communication platforms.

• Assist with inventory questions, order discrepancies, damaged freight, and missing products.

• Review shipping and receiving documents for precision.

• Keep accurate notes and records for customer accounts and operational tasks.

• Collaborate closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues swiftly.

• Support daily reporting and other administrative or operational duties as required.

• Keep customers updated and ensure the efficient and accurate movement of freight through the facility.

• Gain broader exposure to warehouse operations, inventory management, transportation, and customer account management.

⛳️ Requirements

• High school diploma or equivalent is mandatory; a college degree is preferred but not essential.

• Entry-level candidates are highly encouraged to apply.

• Excellent written and verbal communication skills.

• Customer-oriented with a professional and positive demeanor.

• Strong organizational abilities and keen attention to detail.

• Capability to prioritize several tasks in a fast-paced setting.

• Proficient in using computers, email, Microsoft Office, and willing to learn new software.

• Effective communication skills with customers, warehouse staff, drivers, and internal teams.

• Eagerness to learn about warehousing, transportation, inventory, and supply-chain processes.

• Previous experience in customer service, administrative roles, warehouse, transportation, or logistics is preferred.

• Familiarity with Warehouse Management Systems (WMS) or Transportation Management Systems (TMS) is advantageous.

• Basic knowledge of shipping, receiving, inventory, BOLs, PODs, and freight terminology is preferred.

• Experience communicating with truck drivers or transportation carriers is a plus.

• Availability to work specified shifts in CST, including weekdays, Wednesday to Sunday, afternoon, and overnight schedules.

🏝️ Benefits

• Competitive salary in USD.

• Remote work options available.

• Over 10 business days of paid time off.

• Team building and corporate events.

• Necessary equipment will be provided.

• A supportive team environment.

• Comprehensive training will be offered.