Operations – Customer Service Representative

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Oversee and coordinate the operations of company-owned trucks and drivers within an asset-based transportation framework.

• Strategically plan and manage daily routes, schedules, pickups, and deliveries.

• Allocate loads to drivers and guarantee the timely and efficient execution of transportation tasks.

• Monitor ongoing shipments and provide Track & Trace coverage as needed.

• Maintain communication with drivers regarding load status, estimated times of arrival (ETAs), delays, and operational challenges.

• Track both inbound and outbound shipments while relaying updates or exceptions.

• Act as the primary customer contact for inquiries regarding orders, shipments, delivery statuses, and operational concerns.

• Organize and coordinate pickup and delivery appointments.

• Input and maintain load, shipment, and customer data within transportation and warehouse systems.

• Collaborate with warehouse staff to ensure orders are accurately received, processed, staged, and shipped.

• Address customer and internal inquiries through phone, email, and internal communication platforms.

• Resolve issues related to delays, missed appointments, damaged freight, and missing products.

• Review shipping, receiving, and transportation documentation for precision.

• Keep comprehensive notes and records concerning loads, drivers, shipments, and customer accounts.

• Work alongside drivers, warehouse teams, transportation operations, and customer service units to troubleshoot problems.

• Provide Dispatch or Track & Trace assistance according to operational requirements.

• Support daily reporting and perform administrative or operational duties as necessary.

⛳️ Requirements

• A minimum of 1 year of experience in US logistics/transportation.

• Practical experience in an asset-based trucking environment.

• Prior experience dispatching company-owned trucks and supervising drivers.

• Strong comprehension of dispatch operations, load management, and transportation processes.

• Familiarity with Track & Trace systems and shipment monitoring techniques.

• Capacity to alternate between Dispatch and Track & Trace duties based on business demands.

• Experience in communicating with drivers, customers, warehouses, and other transportation stakeholders.

• Excellent organizational and multitasking abilities.

• Proficient English communication skills, both written and verbal.

• Familiarity with Transportation Management Systems (TMS), logistics software, or other relevant systems.

• Ability to work independently and make operational decisions in a dynamic environment.

• Experience managing a fleet of company-owned trucks/assets.

• Ability to coordinate multiple drivers and loads simultaneously.

• Knowledge of ELD/GPS tracking systems and transportation management software.

• Previous experience dealing with after-hours or time-sensitive transportation challenges.

• Background in both asset-based and brokerage logistics environments.

• Availability to work Monday through Friday, from 2200 to 0700 CST.

🏝️ Benefits

• Competitive salary in USD.

• Option for remote work.

• Over 10 business days of paid time off.

• Team-building and corporate events.

• Equipment provided for work purposes.

• A supportive team environment.