Operations Customer Expert – Fintech

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to inquiries regarding banking, investments, and accounts.

• Providing support via phone, email, and chat.

• Resolving issues related to payments, cards, and app functionalities.

• Escalating complex cases to internal teams.

• Adhering to compliance and quality guidelines.

⛳️ Requirements

• Strong communication skills (Dutch + English is a plus).

• Customer-oriented mindset and problem-solving capabilities.

• Interest in fintech/banking is a plus.

• Flexible availability (24/7 shifts).

• Team player with a sense of responsibility.

🏝️ Benefits

• Meal allowance (€7/day).

• Performance-based bonus opportunities.

• Health insurance from day one.

• Vacation and Christmas bonus (additional salary components).

• Housing options available through the employer.

• Fully paid training.

• Comprehensive training and onboarding.

• Intensive training (up to 20 working days).

• Product and system training.

• On-the-job coaching.

• Direct contract upon successful completion.

• Strong onboarding leads to rapid growth in your role.