Operations Coordinator – Spanish, English

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the primary point of contact between members and the global medical and security teams.

• Assist members with inquiries related to healthcare and security.

• Organize medical appointments.

• Approve treatments.

• Oversee policy claims.

• Evaluate situations and relay logistics on a global scale.

• Work alongside a multidisciplinary team in a dynamic environment.

• Guarantee prompt coordination of care, precise information, and uninterrupted support during critical circumstances.

⛳️ Requirements

• Exceptional organizational and analytical skills.

• Innate, empathetic demeanor with a genuine passion for assisting individuals.

• Proficient in written and spoken Spanish and English.

• Knowledge of Portuguese is an advantage.

• Experience in customer service within a contact center or similar setting is preferred.

• Proficiency in Microsoft Office.

• Understanding of data protection principles.

• Degree level education is preferred.

• Interest in healthcare, global politics, or international security is preferred.

🏝️ Benefits

• Comprehensive training provided.

• Clear opportunities for career advancement.

• Access to premier training programs.

• Health insurance coverage.

• A supportive, diverse, and collaborative work environment.