Operations Coordinator, Belgian Market

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Manage our Insurance or Health services processes, known internally as Ops Runners. 😉

• Oversee daily follow-up and monitoring of our operational activities.

• Identify and highlight risks and opportunities.

• Execute our processes by performing tasks such as invoicing and claims treatment, expanding and managing our provider network, and supporting internal teams both live and through documentation.

• Contribute to defining and owning an effective monitoring scheme to track volume, efficiency, and SLAs, while identifying risks and areas for improvement both internally and with service providers.

• Supervise partnerships (e.g., teleconsultation and claim operators), engage in negotiation discussions, and maintain daily communication to ensure business continuity.

• Conduct controls on our daily operations to ensure correct decision-making and to identify training needs, both internally and externally.

• Escalate feedback, assist in prioritizing, and support initiatives aimed at enhancing our processes and services for greater efficiency and satisfaction.

• Implement continuous improvements to our processes.

⛳️ Requirements

• Experience in operating processes and services, particularly for companies in the scale-up phase or within industrial/logistics sectors.

• Background in Support functions (Customer Support, People Operations, etc.).

• Customer-facing commercial experience, such as an account manager or in Customer Success Communications, including social media and internal/external communications.

• Experience in event coordination.

• Passionate about delivering and optimizing exceptional operations; willing to engage with technical processes and make them clear and enjoyable for our operators and members.

• A proactive problem-solver with a deep-dive mindset, driven by member and customer satisfaction.

• Analytical skills to effectively analyze data.

• Highly organized with excellent follow-up abilities and strong attention to detail.

• Proficient in written and verbal communication in English, as well as in French or Dutch.

• Capable of working and learning independently in a fast-paced environment.

• Adaptable and flexible, demonstrating a strong ability to adjust to changing situations.

• Experience in the insurance or healthcare industry is a plus.

🏝️ Benefits

• Fair rewards, including generous equity packages that complement your base salary, applicable for permanent contracts only.

• Flexible office arrangements, featuring an amazing office space at our HQ, sponsored co-working hubs, or a fully remote experience with home office equipment sponsorship, allowing you to work where you feel happiest.

• All necessary tools provided, including top-of-the-line equipment such as a Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and working hours, enabling you to organize your time as you see fit.

• Comprehensive healthcare insurance, covering 100% for you and your children, and 90-100% for partners depending on your country (permanent contracts only).

• Transport benefits tailored to your country.

• Opportunities for learning and training, supported by a highly flexible training policy, free books, and a budget to attend and speak at conferences when possible.

• Personal growth through coaching, as every Alaner is paired with a dedicated coach from day one to help maximize impact, foster engagement, and align with Alan's values for full potential development.

• Extended parental leave for all new parents, applicable for permanent contracts only.