Operations Coordinator

This is a fully remote position, open to applicants in Australia.

📋 Description

• Management of booking and scheduling tasks

• Receive and handle booking requests through email, phone, text, and online forms

• Schedule jobs considering the availability of photographers and optimal location efficiency

• Input bookings into internal systems and organize calendar events for photographers

• Efficiently manage reschedules, cancellations, and last-minute adjustments

• Client communication responsibilities

• Serve as the primary point of contact for client (agent) inquiries and job updates

• Dispatch booking confirmations and delivery emails containing asset links

• Follow up on property access details and specific instructions prior to the shoot day

• Compose property descriptions and copywriting (approximately 1–2 per day)

• Coordination of post-production tasks

• Track job progress through the editing pipeline

• Ensure final asset delivery aligns with agreed turnaround service level agreements (SLAs)

• Collaborate with offshore editing teams to manage priorities and urgent requests

• Assist with administrative duties such as digitizing drone imagery (training provided)

⛳️ Requirements

• Preferred previous experience in a Virtual Assistant, Operations Coordinator, or Administrative role.

• Exceptional written English communication skills, especially for client-facing emails and copywriting.

• Highly organized with a keen attention to detail and the ability to handle multiple tasks at once.

• Strong problem-solving abilities and adaptability in a fast-paced environment.

• Proficient in Google Workspace (Calendar, Drive, Gmail).

• Technologically adept with a quick learning ability for new tools and systems.

• Proactive, responsive, and capable of working independently in a remote setting.

• Mandatory availability to work full-time during AEST business hours (9:30am – 5:30pm Melbourne time).

• Experience in real estate, photography, or creative/operations coordination is a significant advantage but not required.

🏝️ Benefits

• Opportunity for fully remote work.

• Competitive compensation package.

• Access to tools and systems that facilitate efficient workflow management.

• Training provided for all business-specific processes, tools, and standards.