Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and assess potential new residential care communities, respite care services, and franchise partners.

• Facilitate partner onboarding by gathering necessary documentation, credentialing materials, and compliance agreements.

• Keep partner records, service areas, and operational updates current in internal systems and the CMS Portal.

• Monitor contract renewals, amendments, and expirations.

• Act as the main daily contact for RCCs, respite vendors, and franchise locations.

• Oversee daily referral workflows and escalate urgent or complex cases as needed.

• Conduct outreach and check-ins with partners to foster engagement and ensure service standards are met.

• Collaborate with Care Navigation and partner organizations to resolve barriers to care.

• Record partner interactions, operational issues, and follow-up actions.

• Work alongside Care Navigation, Finance, and Technical teams on referral workflows and billing or payment inquiries.

• Create, update, and maintain SOPs, workflow guides, and escalation protocols.

• Identify operational challenges and propose process enhancements.

• Assist with new operational initiatives and system upgrades.

• Monitor referral volumes, turnaround times, utilization, and partner responsiveness.

• Generate routine performance reports and basic dashboards for leadership review.

• Assess partner, operational, and billing data for accuracy, integrity, and compliance.

⛳️ Requirements

• 2–3+ years of experience in operations, healthcare operations, care coordination, vendor support, or network administration.

• Experience collaborating with external partners, vendors, or providers; a background in healthcare or social support settings is preferred.

• Exceptional attention to detail and the ability to manage multiple operational tasks simultaneously.

• Proficiency in Excel or Google Sheets, basic dashboards, and system portals.

• Excellent written and verbal communication skills.

• Capability to work cross-functionally and manage daily tasks in a remote setting.

• Knowledge of respite care, residential care or skilled nursing care, home health, or caregiving services is preferred.

• Familiarity with contract coordination, administrative compliance, or credentialing processes is preferred.

• Must be eligible to work in the United States; Synapticure cannot provide work visa sponsorship.

🏝️ Benefits

• Work remotely from anywhere in the 50 United States.

• Home office technology provided.

• Options for medical, dental, and vision insurance for you and your family.

• 401(k) plan with employer matching contributions.

• Short- and long-term disability insurance.

• Basic and supplemental life insurance coverage.

• 15 vacation days per year.

• 5 sick days annually.

• 12 paid holidays each year.

• 2 floating holidays.

• Fully compensated end-of-year company holiday break.

• Family-building and fertility services through Kindbody, available at a 20% discount where applicable.

• 24/7 mental health support through Health Advocate and Talkspace.

• 12 complimentary on-demand mental health sessions per year.

• Access to One Medical services.

• Occasional travel for team meetings or professional collaboration events.