Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute high-volume data entry tasks with remarkable accuracy.

• Interact with insurance companies to verify the status of insurance claims.

• Enter and modify customer and job details in the Restoration Manager CRM/Job Management System.

• Generate, review, and revise estimates utilizing Xactimate.

• Monitor, reconcile, and manage sales expenses effectively.

• Ensure precise record-keeping across various systems and databases.

• Evaluate work to identify and rectify errors prior to submission.

• Organize and preserve digital files, records, and documentation.

• Manage multiple administrative tasks concurrently while adhering to deadlines.

• Follow established procedures and seek out opportunities for enhancement.

• Communicate clearly and professionally with internal team members.

• Uphold confidentiality and responsibly handle sensitive information.

• Complete designated tasks independently with minimal oversight.

• Quickly learn new systems and workflows.

• Proactively communicate about issues and adhere to deadlines.

• Become a reliable, long-term member of the team.

⛳️ Requirements

• At least 5 years of experience as a Virtual Assistant, preferably supporting a US-based organization.

• Demonstrated experience in administrative support and high-volume data entry.

• Outstanding written and verbal English communication skills with a strong professional demeanor.

• Remarkable attention to detail and proven accuracy.

• Strong organizational and time management capabilities.

• Excellent ability to multitask in a fast-paced setting.

• Proficient in using Microsoft Excel for tracking, reporting, and data management.

• Ability to prioritize tasks and consistently meet deadlines.

• Self-driven, resourceful, and capable of working autonomously.

• Strong problem-solving abilities and quick to learn new processes.

• High level of professionalism, accountability, and dependability.

• Experience with Xactimate is a significant advantage.

• Familiarity with Restoration Manager or comparable CRM/Job Management software.

• Background in supporting insurance restoration, construction, or property claims sectors.

• Knowledge of CRM systems, spreadsheets, and cloud-based business applications.

• Experience in documenting processes and adhering to SOPs.

• Reliable high-speed internet connection with minimal downtime.

• Dedicated workspace suitable for full-time remote work.

• Dependable computer capable of managing multiple applications simultaneously.

• Backup internet solution.

• Ability to maintain consistent working hours with excellent attendance.

• Experience supporting a US-based company.

• Comfortable interacting with insurance companies.

🏝️ Benefits

• Directly engage with the client while independently managing client-related matters.

• Payments are processed directly by the client; salary is paid straight to the worker.

• Vacation days and holidays are aligned with the client's business needs and policies/preferences.

• Loom video application/interview process.

• Opportunity to become a valued, long-term member of the team.