Operations Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist with the administration and implementation of the residency matching process.

• Provide operational assistance for residency matching and platform operations.

• Support matching activities and verify operational data for integrity, precision, and adherence to timelines.

• Develop, assess, and maintain operational timelines, procedures, and business processes.

• Review and analyze system functionality, policy modifications, and business requirements.

• Integrate updates into operational processes and documentation.

• Generate operational reports, metrics, and on-demand analyses.

• Create and sustain process documentation, standard operating procedures, and operational guides.

• Assist in testing for new system releases, enhancements, and operational enhancements.

• Engage in continuous improvement initiatives aimed at processes and service delivery.

• Offer support to the Client Services team during peak periods.

• Ensure timely and precise communication to uphold a high standard of customer experience.

• Aid cross-functional project teams.

• Provide operational guidance and share knowledge with colleagues and internal stakeholders.

• Contribute to the optimization of platform processes, reporting, and operational workflows.

⛳️ Requirements

• Bachelor's degree in business administration, operations management, analytics, health or public administration, or a related field.

• At least 3 years of experience in operations, client services, administration, project coordination, or a related area.

• Strong critical thinking and organizational abilities.

• Capability to handle multiple tasks, deadlines, and competing priorities.

• Experience in data analysis and translating insights into operational enhancements.

• Excellent attention to detail and dedication to accuracy.

• Proven ability to identify and improve business processes.

• Willingness to learn and adopt new technologies, systems, and AI-enabled productivity tools.

• Experience in participating in system implementations, testing, or operational change initiatives.

• Ability to work independently while effectively collaborating in a remote team environment.

• Proficient in Microsoft 365 applications, especially Excel, Teams, and SharePoint.

• Familiarity with CRM tools such as HubSpot or similar platforms.

• Bilingualism (English and French) is considered a significant asset.

• Must reside in Canada.

• Occasional overtime may be necessary to meet critical deadlines.

🏝️ Benefits

• Full-time, permanent employment.

• Fully remote, remote-first work environment.

• Occasional travel.

• Comprehensive benefits program.

• Industry-leading defined contribution pension plan.

• Continuous quality improvement (CQI) support.

• Professional development opportunities.

• Equitable, diverse, and inclusive workplace.

• Accommodations available upon request throughout all stages of recruitment.