Operations Coordinator – After Hours Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary contact for operational inquiries and client questions during designated hours.

• Assess incoming requests in real-time to decide which issues to resolve, escalate, or postpone.

• Handle multiple ongoing threads while ensuring clear visibility regarding their status and subsequent actions.

• Collaborate with internal teams to identify responsible parties and ensure issues are resolved efficiently.

• Analyze dashboards, reports, and internal tools to identify problems or discrepancies.

• Assist with QA responsibilities, encompassing workflow assessments, conversation evaluations, and business case reviews.

• Keep detailed handover notes using Slack, Monday.com, and internal documentation.

• Effectively communicate timelines, obstacles, and updates to both clients and internal stakeholders.

⛳️ Requirements

• 2-3 years of experience in operations, customer support, project coordination, or a similar position.

• Previous experience managing client inquiries, internal coordination, or workflow oversight is a plus.

• Ability to work independently during Philippine night hours.

• Proficient in Word, Excel, Slack, Monday.com, and other collaboration tools.

• Comfortable working with dashboards, reports, and basic data analysis.

• Excellent skills in documentation and writing handover notes.

🏝️ Benefits

• Opportunities for professional development.