Operations Coordination Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee regional operations for Singapore and India, with potential for expansion throughout the APAC region.

• Manage and supervise Service Centers, ensuring adherence to company SOPs and local regulations.

• Take ownership of supplier and partner performance: monitor KPIs, facilitate QBRs, and drive CAPA/escalation resolutions.

• Ensure compliance with customer SOPs, government filings, customs requirements, and quality standards.

• Coordinate comprehensive logistics and freight forwarding processes (order management, customs brokerage, reverse logistics, cost optimization).

• Serve as a second-level escalation point and decision-maker for daily operations and Control Tower challenges.

• Build, train, and onboard Service Centers, partners, suppliers, and new team members.

• Develop and maintain operational SOPs and team work instructions.

• Ensure master data accuracy within IT systems and assist with billing and invoice inquiries.

• Support MRO activities and carry out quality checks and damage assessments on the regional container fleet.

• Implement short-term setups at new locations (customs, partner sourcing) and assist with the launch of new Service Centers.

• Make immediate stock-to-stock allocation decisions and authorize consumption material orders for Service Centers.

• Collaborate across functions (Sales, CX, Account Management, Procurement) to deliver exceptional service and timely RFQs/RFPs.

• Support process improvement, strategic regional initiatives, and claims management.

• Engage in customer business reviews, supplier evaluations, and participate in industry fairs/exhibitions.

⛳️ Requirements

• Prior experience in operations, logistics, freight forwarding, or supply chain coordination.

• Background in freight forwarding, transportation, or pharmaceutical logistics is highly preferred.

• Exceptional organizational skills with the capacity to manage multiple priorities concurrently.

• Demonstrated ability to perform effectively under pressure and adapt swiftly in a fast-paced, dynamic environment.

• Strong coordination skills with experience working across various teams, functions, and geographical locations.

• Confident decision-maker capable of assessing situations rapidly and taking appropriate action.

• Professional proficiency in English (both written and spoken) is mandatory; proficiency in additional languages is advantageous.

🏝️ Benefits

• Flexibility & Balance: Enjoy flexible working hours and work-life balance to align your work with your life.

• Recognition & Growth: Opportunities for career progression in a company that appreciates your contributions.

• Hybrid Workplace: Access to modern workspaces (in Zurich, Zug, and Hyderabad, as well as our Skyhub in Basel) and a remote-friendly culture that fosters collaboration among a globally diverse team.

• Company-wide Events: Participate in company events to celebrate achievements, build teams, and share our vision. New joiners will also experience SkyWeek, our immersive onboarding program.

• Generous Maternity & Paternity Leave: Competitive maternity and paternity leave to support new parents.

• Annual Leave & Bank Holidays: Benefit from a generous annual leave package in addition to local bank holidays for relaxation and rejuvenation.