Operations – Client Services Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address client inquiries related to billing, accounts, schedules, contracts, and services.

• Follow up on payments that are delayed, declined, or have failed.

• Keep track of upcoming contract renewals.

• Coordinate internally when client issues necessitate action.

• Escalate sensitive or atypical matters to leadership.

• Review operational reports and pinpoint items that need follow-up.

• Ensure the accuracy of client, employee, billing, and operational records.

• Monitor changes in compensation, client credits, and significant employee discussions.

• Assist in correcting time-tracking errors and preparing payroll.

• Identify missing details, discrepancies, or potential challenges.

• Support ongoing administrative tasks and special projects.

• Create and manage email addresses and user accounts.

• Oversee team access and Google Workspace groups.

• Troubleshoot basic account and technology-related issues.

• Ensure accurate information is maintained across company systems.

• Learn and adhere to new software-based workflows.

• Manage calendars, appointments, and meeting schedules.

• Organize and monitor executive inboxes.

• Identify and escalate urgent or time-sensitive communications.

• Assist in drafting emails, conducting research, and managing follow-up tasks.

• Provide administrative assistance to members of the executive team.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong client service orientation and professional communication abilities.

• Experience in operations, administration, executive support, or customer service.

• Proficient technology skills with a quick adaptability to new platforms.

• Proficient in Google Workspace applications.

• Excellent organizational, time management, and attention to detail skills.

• Capability to manage multiple priorities and work independently.

• Good judgment and proactive problem-solving abilities.

• Ability to handle confidential information with professionalism.

• Reliable availability and responsiveness from Monday through Friday.

• Consistent weekday commitment of 20–25 hours per week.

• Familiarity with billing, payroll, accounts receivable, remote teams, or service-oriented businesses is advantageous but not mandatory.

🏝️ Benefits

• Opportunity to work in a dynamic and collaborative environment.

• Gain valuable experience in administrative and operational support roles.

• Flexible working hours that support work-life balance.

• Access to continued learning and professional development opportunities.