Operations – Category Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead a team tasked with the ongoing operational oversight of essential facility service categories, including Janitorial, Landscaping, Pest Control, and soft assets.

• Oversee daily service delivery, performance, and compliance across designated categories.

• Act as the subject matter expert for assigned categories, possessing a deep understanding of service scope, standards, and vendor responsibilities.

• Monitor service delivery across all sites within the portfolio to ensure alignment with contracted scope and operational expectations.

• Collaborate with site-level Facility Managers to identify specific issues within categories and facilitate resolutions.

• Manage the escalation process by triaging issues, identifying root causes, and coordinating timely resolutions.

• Track escalation trends and maintain comprehensive documentation of escalations, resolutions, and lessons learned.

• Establish and uphold KPIs relating to service quality, responsiveness, compliance, and cost efficiency.

• Create and maintain dashboards and reports to monitor category performance.

• Conduct performance evaluations with vendors and internal stakeholders, reporting trends to Senior Leadership.

• Oversee category-related projects, including service transitions, remediation initiatives, vendor onboarding, and site-level implementations.

• Define project scope, timelines, and success metrics, managing execution through to completion.

• Coordinate cross-functional resources while communicating project status, risks, and results.

• Identify operational gaps and inefficiencies, designing and implementing effective processes, procedures, and tools.

• Standardize best practices across sites and consistently refine new processes.

⛳️ Requirements

• Proficient in effectively communicating with senior-level stakeholders, site teams, and vendors, including conflict resolution and negotiation skills.

• Strong analytical and critical thinking abilities, including root cause analysis, trend identification, and converting data into actionable process improvements.

• Excellent organizational and time management skills, with the capability to prioritize amidst competing demands.

• Proven ability to define, track, and report on KPIs.

• Robust project management skills, with experience managing multiple projects concurrently across various categories and sites.

• Prior experience in leading or managing a team is preferable.

• Capacity to thrive in a demanding and fast-paced environment.

• Corporate Real Estate, Facility Management, or Engineering experience is preferred.

• Proficient in Excel and MS Office; experience with dashboard or reporting tools is essential.

• Minimum of 5–7 years' experience in commercial real estate is required.

• Candidates must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental, and Vision Care coverage.

• Paid parental leave at 100% salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• A supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.