Operations Business Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• At Coconut, we establish connections between founders and businesses with exceptional remote talent, emphasizing meaningful and trustworthy partnerships.

• We are actively seeking outstanding individuals to fill the position outlined below:

• Lead and oversee the remote team, ensuring accountability to their KPIs.

• Manage projects from initial planning through to execution.

• Take ownership of and enhance operational workflows and SOPs.

• Communicate priorities, expectations, and organizational updates clearly.

• Effectively manage relationships with visionary executives.

• Track KPIs and team performance diligently.

⛳️ Requirements

• People Management

• Lead and oversee the remote team, ensuring accountability to their KPIs.

• Conduct daily Scrum/stand-up meetings to discuss achievements, priorities, and obstacles.

• Coach, motivate, and support team members while promoting autonomy.

• Onboard new hires and facilitate a smooth integration into existing workflows.

• Proactively address performance issues and recommend hiring, replacement, or termination as needed.

• Manage relationships confidently and hold both team members and leadership accountable.

• Project Management

• Manage projects from planning through to execution.

• Coordinate cross-functional initiatives and ensure timely completion of deadlines.

• Eliminate obstacles that hinder project progress.

• Ensure projects align with organizational priorities and KPIs.

• Task Management

• Prioritize tasks using frameworks like the Eisenhower Matrix.

• Assign and track tasks across the team.

• Monitor deliverables and follow up to ensure commitments are fulfilled.

• Keep team members focused on high-impact work.

• Process Management

• Take ownership of and improve operational workflows and SOPs.

• Ensure consistent adherence to processes throughout the organization.

• Identify inefficiencies and implement process enhancements.

• Develop scalable systems as the organization grows.

• Knowledge Management

• Maintain and expand the organization's SOP library and documentation.

• Keep training materials and the internal knowledge base current.

• Enhance onboarding documentation and operational playbooks.

• Promote continuous documentation as workflows evolve.

• Communication

• Act as the operational bridge between leadership and the team.

• Clearly communicate priorities, expectations, and organizational updates.

• Facilitate collaboration across departments.

• Raise issues early while providing recommended solutions.

• Strategy & Executive Support

• Manage relationships effectively with visionary, Type A executives.

• Assist leadership in prioritizing initiatives through structured decision-making.

• Balance strategic thinking with hands-on execution.

• Proactively identify operational gaps and suggest solutions.

• Participate in hiring decisions and workforce planning.

• Support leadership in building and scaling the operations team.

• Reporting & Visualization

• Monitor KPIs and team performance.

• Prepare executive scorecards and operational reports.

• Utilize AI tools to consolidate data, generate reports, and create dashboards.

• Present actionable insights that aid leadership in decision-making.

• Track team progress against weekly and monthly KPIs.

• Good to have:

• Strong experience in managing upward and confidently collaborating with visionary, Type A executives.

• Highly process-driven with exceptional follow-through and execution skills.

• Comfortable leading remote teams, enforcing accountability to KPIs, and making challenging personnel decisions (including performance management and termination recommendations).

• Excellent communication abilities with experience collaborating closely with U.S.-based leadership.

• Experience with Scrum/Agile methodologies and leading daily stand-ups.

• Experience in developing and enhancing SOPs, documentation, and operational systems.

🏝️ Benefits

• Competitive Salary – We value your skills and experience with a comprehensive compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—because bonuses are always appreciated!

• Paid Time Off – Recharge with 12 days of PTO to use as you wish—be it for vacation, self-care, or just a break!

• US Holidays Off – Take advantage of 12 paid US holidays throughout the year.

• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

• Comprehensive Healthcare – We provide quality healthcare benefits for you and your family.

• Life Insurance – Our full-time HMO plan includes life insurance for added peace of mind.

• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and enhance your special day!

• Exciting Team Experiences – Enjoy island getaways, virtual town halls, and regional meetups—because work should be enjoyable!

• Stay Connected – Join a supportive network where you can learn, grow, and connect with remarkable individuals.