Administration Services Coordinator – Systems & Data

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Manage and oversee the firm's essential business platforms, such as HubSpot, FYI, Xero, and Xero Practice Manager.

• Assist with user setup, system access, permissions, and ongoing administrative requests while ensuring systems function effectively.

• Ensure accurate, reliable, and well-governed data across the relevant teams and platforms.

• Coordinate onboarding and offboarding processes for clients and employees, encompassing system setup, user access, record maintenance, and administrative support to guarantee a seamless experience.

• Maintain Standard Operating Procedures (SOPs), user manuals, operational documentation, and system workflows.

• Provide daily administration for the firm's systems and databases while assisting internal stakeholders with system inquiries, updates, and operational requests.

• Identify opportunities to enhance business systems, administrative processes, and data quality. Support the implementation of new procedures and encourage consistent system usage throughout the firm.

⛳️ Requirements

• At least 3+ years of experience: Proven track record in Systems Administration, Administration Coordination, Practice Management, Operations Support, Executive Assistance, or a comparable administrative role.

• Strong communication abilities: Proficient in both written and spoken English.

• Proactive approach: Capability to work independently, take ownership of tasks, prioritize effectively, and solve problems with minimal supervision.

• Experience in systems administration: Background in maintaining databases, business systems, CRM platforms, or operational records with a high degree of accuracy.

• Excellent organizational skills: Keen attention to detail with the ability to handle multiple priorities and meet deadlines.

• Proficiency in Microsoft 365: Comfortable using Microsoft Office applications and cloud-based business systems.

• Confidentiality: Capacity to manage sensitive business and client information with professionalism and discretion.

• Reliable Internet Connection: Stable fiber connectivity with a minimum speed of 50 Mbps.

• Preferable - Experience with Australian businesses: Previous experience supporting Australian businesses, professional services firms, or accounting practices.

🏝️ Benefits

• Fully Remote Work: Work from home permanently. We equip you with all the necessary tools to work effectively from home, eliminating the need for commuting.

• Competitive Compensation: An attractive salary package reflecting your experience and skills.

• Team Events: We host regular in-person events for all members of our Elephant Teams staff.

• Professional Growth: Opportunity to collaborate with some of the leading Australian companies and executives, advancing your career.