Business Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and execute thorough reconciliations of merchant services activities, encompassing deposits, fees, refunds, and chargebacks; assess trends and pinpoint root causes of discrepancies.

• Independently probe and resolve intricate reconciliation challenges by analyzing various data sources, including processor reports, banking transactions, and internal systems.

• Supervise the merchant onboarding process, ensuring precision, completeness, and adherence to internal standards; identify opportunities to enhance onboarding workflows.

• Collaborate across finance, operations, and technology teams to refine processes, resolve issues, and improve the merchant experience.

• Analyze transaction data and generate insights to aid in operational decision-making and process enhancement.

• Act as a subject-matter expert for both internal and external stakeholders regarding merchant activity, funding, and inquiries related to accounts.

• Assess current workflows and propose improvements to boost efficiency, accuracy, and scalability.

• Create, document, and sustain standard operating procedures and best practices for merchant services operations.

• Assist in strategic initiatives and projects associated with payment operations and the infrastructure of merchant services.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, accounting, finance, or a related field preferred; equivalent work experience may be taken into account.

• 2-4 years of experience in merchant services, payments, banking operations, reconciliations, or a related field is required.

• Practical experience with payment platforms and merchant processors is essential.

• Experience in reconciliations and exception research is required.

• Familiarity with chargeback management, POS device management, ERP, and/or financial systems is an advantage.

• Exceptional attention to detail and accuracy.

• Capability to analyze reports and detect discrepancies.

• Strong organizational and time management abilities.

• Effective written and verbal communication skills.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Ability to juggle multiple priorities in a fast-paced environment.

• Capacity to work independently while also engaging with cross-functional teams.

• A process improvement mindset with a readiness to learn and adapt.

• Understanding of merchant processing, card payments, deposits, refunds, and chargebacks.

🏝️ Benefits

• Competitive benefits and compensation package.