Operations Business Analysis Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee, mentor, and manage the performance and professional growth of the Operations Business Analyst team.

• Direct and coordinate the Operations Business Analyst role that aids various operational areas.

• Set standards and best practices for gathering requirements, documenting business needs, mapping processes, conducting testing, providing implementation support, and validating outcomes post-implementation.

• Allocate and prioritize resources for Business Analysts based on the organization's priorities, project intricacies, operational risks, and overall capacity.

• Ensure that Business Analysts acquire expertise in operational domains and act as intermediaries among Operations, Information Technology, vendors, and stakeholders.

• Evaluate business requirements, process documentation, workflows, test plans, and deliverables from analysts to ensure quality standards are met.

• Collaborate with operational leaders to uncover business requirements, process deficiencies, risks, and opportunities for enhancement.

• Convert strategic and operational goals into practical initiatives.

• Facilitate discussions across functions to address intricate requirements, competing demands, and challenges in implementation.

• Supervise analysis of current and future processes, identifying opportunities for automation, standardization, and increased efficiency.

• Assist in project planning, prioritization, execution, and evaluation after implementation.

• Team up with Data Analysts and Operations Analytics leadership to define analytical requirements, KPIs, and reporting necessities.

• Work in conjunction with Information Technology to transform business requirements into effective technical solutions.

• Track project progress, dependencies, risks, and issues, escalating problems as necessary.

• Ensure support for user acceptance testing, readiness for implementation, and validation of solutions.

• Monitor the workload of Business Analysts, project statuses, deliverables, and outcomes.

• Foster collaboration, accountability, continuous improvement, and sharing of knowledge.

• Enhance team capabilities through mentoring, training, succession planning, and providing professional development opportunities.

• Compile and deliver project updates, recommendations, risks, and findings to leadership and stakeholders.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor's Degree in Business Administration, Healthcare Administration, Information Systems, Business Analytics, or a related field, or equivalent experience.

• A minimum of 6 years of progressively responsible experience in business analysis, process enhancement, healthcare operations, project management, or related fields.

• 10 years of progressively responsible experience may be accepted in place of a degree.

• Proven experience in gathering and documenting complex business requirements and converting business needs into actionable solutions.

• Experience collaborating with technical and operational stakeholders on system implementations or process improvement projects.

• At least 2 years of experience leading projects, teams, or employees is preferred.

• Experience in managed care or healthcare operations is preferred.

• Familiarity with Medi-Cal/Medicaid managed care is preferred.

• Experience in leading or supervising Business Analysts is preferred.

• Experience in supporting enterprise system implementations and operational transformation projects is preferred.

• Knowledge of managed care operational functions is preferred.

• Experience with Agile, Scrum, Waterfall, or hybrid project delivery methodologies is preferred.

• Experience in creating business requirements documents, process maps, workflows, user stories, and acceptance criteria is preferred.

• Experience with operational process improvements and automation initiatives is preferred.

• Advanced skills in Microsoft Office are essential.

• Proficiency in Microsoft Visio or similar process-mapping tools is required.

• Familiarity with Jira, Azure DevOps, or equivalent work management tools is preferred.

• Experience with Power BI or other data visualization tools is preferred.

• Basic knowledge of SQL and relational data concepts is preferred.

• Experience with enterprise healthcare systems and business applications is preferred.

• CBAP, PMI-PBA, PMP, Lean Six Sigma, or similar certification is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and continuing education.

• Flexible work arrangements.