This is a fully remote position, open to applicants in Singapore.

• Identify areas of friction within our daily operations and execute sustainable process enhancements.

• Develop workflows that enhance task routing, promote team accountability, and ensure data integrity.

• Document and uphold internal processes utilizing Notion.

• Manage internal trackers and dashboards using Google Sheets along with lightweight scripting tools.

• Assist in building and troubleshooting automations in Salesforce (for example, Flows and validation rules) and Slack.

• Employ AI tools and no-code platforms to streamline manual tasks and decrease turnaround times.

• Monitor the status of projects and tasks across various tools, flagging any blockers or delays.

• Organize updates for the BizOps team while ensuring that documentation remains up-to-date.

• Support onboarding workflows, operational checklists, and preparation for quarterly planning.

• Experience in operations, business support, or internal systems roles, preferably within the primary research or language services sectors.

• A preference for structure, clarity, and the ability to "extract knowledge from individuals and integrate it into systems."

• Proficiency in Google Sheets, including formulas, filters, and conditional logic is essential.

• Familiarity with Salesforce is advantageous, particularly in maintaining fields, records, or automations.

• Knowledge of Slack, Notion, and AI tools such as ChatGPT or Zapier.

• Exceptional attention to detail and capability to manage multiple workflows with minimal supervision.

• Strong written communication skills are required.

• Flexible work arrangements

Operations Associate

People also viewed