Operations Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• **About the Role**

• We are seeking a meticulous **Operations Assistant** to aid our internal team with attendance monitoring and CSR scheduling. This is a **non-voice, operations-centric position** that plays a vital role in ensuring smooth daily operations.

• If you thrive on creating structure, managing data, and ensuring that everything (and everyone) is in their rightful place — this position is ideal for you.

• **What You’ll Do**

• **Attendance Management**

• - Monitor daily attendance, covering absences, tardiness, and leave requests

• - Keep precise and current attendance records

• - Identify issues and collaborate with team leaders to ensure accountability

• **Scheduling & Workforce Coordination**

• - Create and oversee CSR schedules to guarantee adequate team coverage

• - Modify schedules in real-time based on operational requirements

• - Collaborate closely with team leaders to align staffing with demand

• **Operations Support**

• - Maintain trackers, reports, and internal documentation

• - Assist with payroll inputs by verifying attendance and schedules

• - Help enforce internal procedures and operational protocols

• - Undertake ad hoc operational and administrative tasks as required

⛳️ Requirements

• **What We’re Looking For**

• - **3–5 years of experience** in operations, workforce management, HR support, or administrative roles

• - Practical experience with **attendance tracking, scheduling, or workforce coordination**

• - Exceptional attention to detail — you notice what others overlook

• - Proficient in working with spreadsheets, trackers, and reporting tools

• - Effective communicator who can coordinate efforts across teams

• **Bonus if you have:**

• - Experience in a **BPO or customer support environment**

• - Familiarity with QA, ticketing systems, or CRM tools

• - Background in HR/admin functions (payroll support, employee coordination, etc.)

• - Knowledge of tools like Google Workspace, time-tracking, or scheduling platforms

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Work in a collaborative and supportive environment

• Access to health and wellness programs