Operations Assistant – Administrative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the seamless operation of JoomPulse, maintaining continuity without disruptions.

• Monitor internal request workflows and follow up to obtain necessary approvals and signatures.

• Guarantee that prizes, rewards, and promotional materials are delivered to the appropriate recipients on schedule.

• Oversee and track all open IC requests, ensuring that none surpass the established SLA.

• Proactively send follow-ups via Slack and email until each request is finalized.

• Ensure that all rewards and prizes from the Partner Program and live streams are dispatched within the SLA.

• Keep the control of merchandising and giveaway inventory up to date in real time.

⛳️ Requirements

• Proven experience in managing multiple tasks or tickets simultaneously without losing oversight.

• Excellent written communication skills: crafting clear, concise, and assertive messages that encourage responses and actions.

• Fundamental understanding of financial and administrative workflows, including payments, approvals, and authorization processes.

• Prior experience in logistics or the management of physical products, such as shipping, inventory control, or prize distribution.

• Proficient with technology: quick to adapt to new software and receptive to utilizing AI tools.

• Familiar with digital tools: Slack, Notion, Google Sheets, and various task management systems.

• Ability to simplify repetitive operational challenges into straightforward, documented procedures.

• Resident of São Paulo with the availability to visit the office, warehouse, and attend company events as needed.

• Advantageous: proficiency in English (both reading and writing).

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Collaborative and inclusive work environment.

• Flexible work arrangements to support work-life balance.