Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in the continuous operation and upkeep of Azure Landing Zone components, which encompass management groups, subscriptions, policies, role-based access controls, and networking frameworks.

• Oversee platform health, configuration adherence, and resource performance throughout Azure environments.

• Aid in the administration of essential Azure infrastructure services, including virtual networks, network security groups, route tables, storage accounts, key vaults, backup solutions, monitoring, and resource locks.

• Execute routine operational tasks such as validation checks, configuration modifications, patch coordination, log analysis, and issue resolution.

• Facilitate the enforcement of governance and security measures through Azure Policy, tagging standards, and operational guardrails.

• Support incident response efforts, root cause analysis, and problem-solving for issues related to the Azure platform.

• Keep operational documentation, runbooks, asset inventories, and support procedures updated for Azure infrastructure services.

• Deliver daily support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.

• Monitor AVD service health, user session performance, host availability, and capacity utilization metrics.

• Resolve user connectivity issues, session reliability challenges, login delays, profile container problems, and application delivery issues.

• Assist in session host provisioning, image updates, scaling support, and maintenance tasks.

• Collaborate with identity, networking, storage, and endpoint management teams for effective AVD service delivery.

• Contribute to maintaining secure and stable end-user virtual desktop environments in line with organizational standards.

• Participate in the testing and validation of AVD changes, updates, and operational enhancements before production implementation.

• Address incidents, service requests, and operational alerts within established service levels.

⛳️ Requirements

• 3–6 years of experience in IT infrastructure, cloud operations, or end-user computing support.

• Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty.

• Practical experience in supporting Microsoft Azure infrastructure within an operational setting.

• Experience with Azure Virtual Desktop or other enterprise virtual desktop technologies.

• Knowledge of Azure core services, including virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.

• Familiarity with Azure governance principles, such as subscriptions, RBAC, policies, and resource organization.

• Experience utilizing monitoring and troubleshooting tools like Azure Monitor, Log Analytics, and service health dashboards.

• Understanding of incident, problem, and change management processes in a corporate IT environment.

• Capability to adhere to operational runbooks and standard operating procedures while exercising sound technical judgment.

• Excellent troubleshooting, documentation, and communication skills.

• US Citizenship is required.

🏝️ Benefits

• Competitive Salaries

• Qualified Overtime

• Paid Time Off (PTO)

• Flexible Holiday Leave (88 hours per year)

• Parental Leave

• Immediate Healthcare: Medical, Dental, Vision, and Life Insurance

• Employee Stock Ownership Plan (ESOP)

• 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)

• Tuition Reimbursement & Learning Allowance

• Referral Bonus Program (up to $5k)