Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting authority for clients and their accountants.

• Act as the primary point of contact between business owners, internal accountants, and accounting firms.

• Comprehend the daily challenges faced by users.

• Investigate inquiries and deliver responses or solutions.

• Elevate issues to technical teams when required.

• Assist corporate and accounting-firm accountants in importing their data into Pennylane to streamline migration.

• Continuously enhance knowledge of the product, the company, its vision, and its various departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until complete resolution.

• Manage increasingly intricate customer requests.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with team members.

• Provide product teams with structured feedback based on customer engagement.

• Identify areas for enhancement and contribute to improving team efficiency.

• Lead projects that aid in product development and enhancement.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• A minimum of 3 years of experience in an accounting firm, preferably covering at least three tax-reporting periods.

• Direct experience collaborating with business owners is an advantage.

• Interest in cutting-edge work tools and new technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication and teaching abilities.

• Capability to comprehend and respond to customer needs while fostering strong customer relationships.

• Ability to work autonomously and collaboratively within a team.

• Adaptability to rapid product changes.

• Willingness to learn and stay informed about product developments.

• Right to work in France is essential; Pennylane does not currently sponsor visa applications.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to facilitate remote work or coworking space usage.

• BSPCE equity grants.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Participation in company events, including Tech Days every three months and an annual offsite.

• Highly flexible remote working options.

• Opportunities for advancement into specialized support, account management, or customer implementation roles.