Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and accountants utilizing Pennylane.

• Function as a bridge between business leaders, internal accountants, and accounting firms.

• Comprehend the challenges users face on a daily basis.

• Investigate inquiries and deliver answers or solutions.

• Escalate issues to technical teams when required.

• Assist corporate and firm-based accountants in importing their data into Pennylane to support migration.

• Undergo continuous training on the product, company, and its departments during the initial three months.

• Receive, assess, and resolve accounting-related inquiries.

• Follow up on tickets until complete resolution.

• Manage increasingly complex customer requests.

• Create and update help resources to promote customer self-service.

• Share accounting expertise and hands-on experience with peers.

• Provide product teams with well-founded insights on customer usage.

• Identify improvement opportunities and spearhead enhancement projects.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management).

• A minimum of 3 years of experience in an accounting firm.

• Ideally, experience with at least three tax-year closing periods.

• Direct experience collaborating with a business leader is advantageous.

• Interest in innovative tools and new technologies.

• Self-driven, with the capability to independently solve problems and find solutions.

• Knowledge of Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and instructional skills.

• Ability to understand and respond to customer needs while nurturing strong relationships.

• Capacity to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to the platform’s swift evolution.

• Eagerness to learn and stay informed about product advancements.

• Right to work in France is mandatory; the company does not currently sponsor visas.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid leave.

• The chance to enhance your English skills with Busuu.

• A monthly budget to support remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for your professional needs.

• Company events, including quarterly Tech Days and an annual off-site gathering.

• Convenient office locations near Saint-Lazare in Paris.