Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Become a specialist and platform authority for clients utilizing Pennylane.

• Act as a bridge between business owners, in-house accountants, accounting firms, and technical teams.

• Interact with users on a daily basis to comprehend the challenges they face.

• Investigate inquiries and offer solutions or answers.

• Escalate issues to technical teams when required.

• Assist in-house and accounting-firm accountants in importing their data into Pennylane to streamline migration.

• Monitor requests until full resolution of tickets.

• Address increasingly complex customer inquiries.

• Develop and revise customer-facing support resources.

• Share accounting expertise and practical experience with team members.

• Convey the customer perspective and constructive feedback to product teams.

• Identify improvement opportunities and spearhead projects to boost team efficiency.

• Complete training at Pennylane Academy and continually enhance your knowledge of the product, company, and its departments.

⛳️ Requirements

• Relevant accounting qualifications: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit (CCA), or Bachelor’s in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with a business owner is advantageous.

• Enthusiasm for innovative tools and emerging technologies.

• Self-driven, with the capability to independently resolve problems and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and instructional abilities.

• Capability to understand and address customer needs, deliver excellent service, and foster strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to the swift evolution of the tool.

• Eagerness to learn and keep informed about product advancements.

• Candidates must reside in Europe; Pennylane does not offer visa sponsorship and does not employ individuals outside Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 25 days of annual paid leave.

• Opportunity to enhance your English skills with Busuu.

• A monthly allowance to assist with remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for your professional use.

• Company events, including Tech Days every three months and an annual off-site gathering.

• A highly flexible remote work culture.

• Opportunities for advancement into more specialized Support roles, account management, or customer implementation.