Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane, a robust accounting and financial management tool.

• Act as a bridge between client business owners, in-house accountants, and accounting firms.

• Comprehend and investigate the daily challenges faced by users.

• Provide solutions or escalate issues to technical teams as required.

• Assist in-house accountants and accounting firms in importing their data to Pennylane to streamline migration.

• Engage in continuous training related to the product, the company, and its various departments.

• Receive, assess, and resolve requests related to accounting.

• Monitor requests until tickets are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and update help resources to enhance customer self-service.

• Share accounting expertise and practical experience with team members.

• Convey well-articulated customer feedback to product teams.

• Identify opportunities for improvement and enhance team efficiency.

• Lead projects focused on improvement and professional development.

• Potentially advance to specialized support topics, account management, or customer implementation roles.

⛳️ Requirements

• Possession of an accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• Passion for innovative tools and emerging technologies.

• Self-driven, with the capability to independently troubleshoot and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional fluency in English.

• Strong written communication abilities and the capacity to articulate concepts clearly to users.

• Competence in understanding and addressing customer needs, delivering exceptional service, and fostering strong relationships.

• Ability to operate independently as well as collaboratively within a team.

• Adaptability to the rapid advancements of the tool.

• Eagerness to learn and remain informed about product updates.

• Must have the legal right to work in France; the company does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, alongside 5 weeks of paid vacation.

• An opportunity to enhance your English skills through Busuu.

• A monthly allowance to support remote work or coworking space usage.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Tech Days every three months for remote employees.

• Annual company retreat.

• A welcoming and supportive work environment that encourages personal and professional development.