Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and accountants utilizing Pennylane.

• Act as the intermediary between organizational leaders, in-house accountants, and accounting firms.

• Daily investigate and comprehend user issues.

• Provide solutions or answers and escalate matters to technical teams when required.

• Assist in-house and accounting-firm accountants with importing their data into Pennylane to enable migration.

• Participate in ongoing training via Pennylane Academy regarding the product, company, and various departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complicated customer requests.

• Develop and revise customer support documentation.

• Share accounting expertise and practical experience with team members.

• Supply product teams with well-organized feedback on customer use cases.

• Identify opportunities for enhancing team efficiency.

• Lead initiatives that promote professional growth and service enhancement.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Experience collaborating directly with a business leader is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to resolve issues independently.

• Familiarity with Pennylane is beneficial.

• Professional proficiency in English.

• Strong written communication skills with the ability to convey information clearly and professionally.

• Capacity to understand and address customer needs while fostering strong relationships.

• Ability to work both independently and collaboratively within a team.

• Adaptability to rapid product changes.

• Willingness to learn and keep current with product advancements.

• Must reside in Europe; the company cannot employ individuals outside Europe and does not offer visa sponsorship.

• Proficiency in ticketing or documentation tools such as Intercom, Zendesk, or Notion.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, along with 5 weeks of paid vacation.

• The chance to enhance your English skills through Busuu.

• A monthly budget to support remote work or coworking space usage.

• An equity grant in the form of BSPCEs.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual seminar.

• An inclusive and supportive work environment.