Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform specialist for clients utilizing Pennylane.

• Act as the intermediary between business executives, internal accountants, and accounting firms.

• Engage with users daily to understand and address their concerns.

• Investigate problems and offer solutions or answers.

• Refer issues to technical teams when necessary.

• Assist internal accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Continuously enhance knowledge about the product, the company, and its various departments.

• Receive and assess accounting-related inquiries.

• Monitor requests until the resolution of tickets is achieved.

• Manage increasingly complex customer inquiries.

• Develop and revise customer support resources.

• Share accounting expertise and field insights with team members.

• Represent customer perspectives and usage trends to product teams.

• Identify opportunities for improvement to enhance efficiency.

• Lead initiatives that promote professional growth and product enhancement.

⛳️ Requirements

• Background in accounting: BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, ideally including at least three tax seasons.

• Direct experience collaborating with a business leader is an advantage.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and identify solutions.

• Familiarity with Pennylane is beneficial.

• Professional proficiency in English.

• Excellent written communication and instructional skills.

• Ability to comprehend and address customer needs while fostering strong relationships.

• Capability to work autonomously and as part of a team.

• Flexibility to adapt to swift changes in the platform.

• Willingness to learn and keep abreast of product advancements.

• Must possess the right to work in France; Pennylane currently does not sponsor visas.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional days off under the reduced working time (RTT) scheme, alongside 5 weeks of paid vacation.

• Opportunity to enhance English skills with Busuu.

• Monthly allowance to support remote work or coworking space use.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• Mac laptop.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• Flexible remote work culture.