Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform expert for clients and their accountants.

• Act as the primary point of contact between business leaders, internal accountants, and accounting firms.

• Gain an understanding of the challenges that users face on a daily basis.

• Investigate inquiries and provide appropriate answers or solutions.

• Escalate issues to technical teams when necessary.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Engage in continuous training through Pennylane Academy regarding the product and team.

• Receive and assess accounting-related inquiries.

• Manage support tickets until they are fully resolved.

• Create and update help resources for customers.

• Share accounting expertise and practical experience with team members.

• Advocate for customer needs and usage trends to the product teams.

• Identify opportunities for enhancement and lead improvement projects.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience with business owners is an advantage.

• Interest in innovative work tools and emerging technologies.

• Self-motivated with the capability to solve problems independently and find solutions.

• Familiarity with Pennylane is a plus.

• Professional working proficiency in English.

• Exceptional written communication and teaching abilities.

• Capacity to understand and respond to customer needs, deliver excellent service, and maintain strong relationships.

• Ability to work independently as well as collaboratively within a team.

• Flexibility to adapt to rapid changes in the platform.

• Enthusiasm for learning and keeping abreast of product developments.

• Experience with ticket management tools (Intercom, Zendesk) or documentation tools (Notion).

• Pennylane cannot provide visa sponsorship or hire candidates outside of Europe.

🏝️ Benefits

• One of the best health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to support remote work or coworking space usage.

• An allocation of BSPCE equity warrants.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Tech Days every three months for remote Pennylaners.

• Annual company off-site.