Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and accountants utilizing Pennylane.

• Act as a connector between business owners, internal accountants, and accounting firms.

• Engage with users on a daily basis to comprehend their challenges.

• Investigate concerns and deliver solutions or responses.

• Refer issues to technical teams when required.

• Assist internal accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Follow up on requests until the complete resolution of tickets is achieved.

• Manage progressively complex customer inquiries.

• Develop and revise customer support documentation.

• Share accounting expertise and practical experience with team members.

• Represent customer feedback and usage trends to product teams.

• Identify opportunities for enhancement and spearhead projects.

⛳️ Requirements

• Possession of an accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management).

• Minimum of 3 years of experience in an accounting firm (preferably with involvement in at least three tax seasons).

• Direct experience collaborating with business owners is advantageous.

• Keen interest in innovative tools and new technologies.

• Self-motivated with the capability to independently resolve issues and seek solutions.

• Familiarity with Pennylane is a plus.

• Professional command of English.

• Excellent written communication and training abilities.

• Ability to comprehend and respond to customer requirements while fostering strong relationships.

• Capacity to work autonomously and collaboratively within a team.

• Adaptability to rapid platform changes.

• Willingness to learn and keep abreast of product advancements.

• Proficient in using ticketing tools (Intercom, Zendesk) and documentation platforms (Notion).

• Visa sponsorship is not offered; recruitment is restricted to candidates located in Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional RTT days, alongside 5 weeks of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• Monthly allowance to support remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for professional use.

• Participation in company events, including Tech Days every three months and an annual off-site.