Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform specialist for clients utilizing Pennylane as their accounting and financial management system.

• Act as the intermediary between client business owners, in-house accountants, and accounting firms.

• Daily comprehend and investigate user issues.

• Provide resolutions or escalate matters to the technical teams when necessary.

• Assist in-house and firm-based accountants with data importation into Pennylane to ensure smooth migration.

• Continuously enhance knowledge of the product, the organization's vision, and its various departments.

• Receive, assess, and manage accounting-related inquiries.

• Follow up on requests until tickets are completely resolved.

• Gradually assume responsibility for more complex customer inquiries.

• Develop and update help resources to promote customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Provide Product teams with insightful feedback based on customer usage.

• Identify improvement opportunities and spearhead projects that enhance team efficiency.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or a Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years’ experience in an accounting firm, ideally encompassing at least three tax-year-end periods.

• Direct experience working with business owners is advantageous.

• A passion for innovative work tools and modern technologies.

• Self-driven, with the capacity to resolve issues independently and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Exceptional written communication skills, with the ability to engage with users clearly and professionally.

• Capability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to swift changes within the platform.

• Eagerness to learn and stay informed about product developments.

• Must possess the right to work in France; the company does not currently provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to facilitate working from home or from a coworking space.

• Stock options (BSPCE).

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac.

• Involvement in company events, including quarterly Tech Days and an annual off-site gathering.

• An inclusive and supportive workplace environment.